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Troubleshooting

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Troubleshooting Questions

Should you have any questions please do not hesitate to contact our live online service representatives, available 24 hours a day, 7 days a week, 365 days a year. Experience has shown us that most times, adjusting your browser configurations will easily solve any technical problems. Please consult the list of common problems below for information on how to solve your technical problem. For answers to nontechnical questions, please consult the FAQ.

Problem Description

What browser should I be using for best performance?

There is absolutely no software required to download. Our Although Netscape Navigator 3.1 Gold or higher and Internet Explorer 3.0 or higher support java and will allow you to play all our games, you could experience less than peak performance unless you upgrade to the latest version of your browser. Follow the links to download the latest version of Netscape Navigator 7.x and Internet Explorer 6.x.

I am on AOL, can I still play the games? How about WebTV?

If you have an AOL account, you should use the latest version of the AOL browser or AOL-compatible Netscape browser. Click here to view instructions for AOL. To download the latest version of Netscape, click here. If you have Web TV, you will not be able to enjoy our games, as Web TV does not support Java.

When I try to enter my username and password, it tells me either "Idle" or "password error".

There are several reasons why this may happen. The most common is that the password has been typed incorrectly (all our passwords are case sensitive − check your spelling and Caps Lock). Please note that automatic security controls may take up to 15 minutes to reset your account and allow access if you were disconnected from the casino site for any reason.

My screen froze and now when I try to re-enter the site it tells me my account is idle or session error. What must I do?

This is a security feature. Should this happen, leave the site for about 5 minutes and log in again. Should you still not be able to login, re-start your computer and when typing your user name and password, remember all our passwords are case sensitive − check your spelling and Caps Lock.

The download won't install.

Please check the system requirements to make sure it should run on your computer. If you meet all the system requirements and it still doesn't install, please contact support.

The cashier isn't working.

If you have never used your payment system before, please contact your payment system merchant before contacting our customer support.

I can't run the games on the website.

Please check the system requirements to make sure you are using a supported browser. Then make sure you have the latest versions of Java and Flash (see system requirements page).

Sometimes the games seem to stutter

First, be sure to clear your cache before you load a game. Look below to find out how to clear your cache. If the problem persists after you've cleared your cache, we recommend an upgrade to latest versions of Netscape or Internet Explorer for optimal performance. If you are currently using the latest version, then any problems are likely to be due to the network connection (i.e. "The Internet") between your machine and our game server slowing. This is the same reason that a website doesn't respond one moment and then works fine the next. This problem is inherent to the Internet and not to our servers.

When I try to play your games, the games pop up on the screen, but the page seems to be too big and I can't see half the options.

This is usually due to the resolution setting on your computer being too small. We recommend a screen resolution of 800 x 600 or higher.

What happens when I get disconnected?

If you happen to be in the middle of a game and you get disconnected for some reason, your exact state will have been saved when you return. You can continue exactly from where you left off.

I have placed a bet on the table and want to decrease my bet before the hand is dealt. How do I do this?

To decrease your bet, all you need to do is position your mouse over the bet, hold shift on your keyboard and left-click the mouse. This will remove your current bet and place it back into your balance.

How do I clear my cache?

For detailed instructions on how to clear your cache or otherwise maintain your browser, please consult your browser's help pages.

How can I get further help?

One of the top priorities of our Casino is to make sure that our guests are well looked after. We offer unsurpassed technical support, 7 days a week. If after consulting this guide and the FAQ you are still having any problems please contact us via the following media: Please e-mail our customer support or visit our live support chat.