Casino Help

There is absolutely no software required to download. Our Casino offers the newest generation java games that can be played without any software installation. Once you choose the game that you'd like to play, it will load on your screen within 1-2 minutes, depending on your Internet connection. Once it's loaded, game play is as fast as you can click! Our Casino has the best of both worlds... superb graphics, realistic sound, superior games without the need to download hefty software.

Although Netscape Navigator 3.1 Gold or higher and Internet Explorer 3.0 or higher support java and will allow you to play all our games, you could experience less than peak performance unless you upgrade to the latest version of your browser. Follow the links to download the latest version of Netscape Navigator 7.x and Internet Explorer 6.x.

If you have an AOL account, you should use the latest version of the AOL browser or AOL-compatible Netscape browser. Click here to view instructions for AOL. To download the latest version of Netscape, click here.

If you have Web TV, you will not be able to enjoy our games, as Web TV does not support Java.

No one under the age of 18 years will be allowed to play for real money. Every region throughout the world has different laws; therefore it is up to you to know the rules within your jurisdiction. To be sure contact your local legal representatives to answer any related questions. We have provided a play for free version for those who reside in a jurisdiction prohibiting Internet gaming.

To try our state of the art casino games simply click on the game of your choice if you do not have an account with our selves, or play for fun before logging in. To become familiar with our range of games we do not require your e-mail address, personal details or any real money, just «play for fun».

When you play your first casino game and stake at least 10 chips you will qualify for a minimum bonus of 10 free chips. The free chips will be placed on your account within 24 hours of playing your first game. In addition Spot Prize Bonus chips will be applied to Randomly chosen customers on a daily basis. Bonus chips have to be wagered in the Casino before they can be withdrawn as cash.

Note: Bonuses are awarded to new users as a reward for playing the Stan James Casino. Only one initial bonus will be given to each new user irrespective of additional accounts being opened. There are no limits to the number of Spot Prize Bonuses that can be awarded to individual players.

1. UK Debit Cards (switch, delta, solo and electron icons)

Deposit
Deposits on a UK issued debit card are instant and there are no transaction costs. The minimum deposit is £5.

For security reasons, you can only register one card at a time to your account. Should you wish to change your card, you must first withdraw your balance to the existing card, unless the existing card has expired, in which case you can register a new card irrespective of your balance. We reserve the right to withhold funds if the cardholder’s name is different from the name on the account.

Withdrawals
Withdrawals can be made to any value on a UK issued debit card. There are no transaction costs. Please allow 3 banking days for withdrawals to clear into your bank account. In some circumstances we may require our authorisation procedure to be completed before funds are paid back to you.
2. Credit Cards (MasterCard and Visa icons)

Deposit
Deposits made on credit cards are instant and there are no transaction costs. The minimum deposit is £5 or currency equivalent.

For security reasons, you can only register one card at a time to your account. Should you wish to change your card, you must first withdraw your balance to the existing card, unless the existing card has expired, in which case you can register a new card irrespective of your balance. We reserve the right to withhold funds if the cardholder’s name is different from the name on the account.

Withdrawals
Withdrawals can be made to any value on a UK issued credit card. There are no transaction costs associated with credit card withdrawals.

Withdrawals are NOT possible to non-UK issued credit cards. For these cards, payments will be made via a cheque or bank transfer.

Authorisation Procedure
In certain circumstances we may ask you to complete our authorisation procedure before any payment is made to you. In such instances we will require the following:

1. A photocopy of both sides of your credit card clearly showing your signature.

2. A faxed copy of your passport or driving license.

3. Signed authorisation statements for each card deposit that has been made.

3. Cashier Cheques-Money Orders-Bankers Draft-Personal Cheques

Deposit
You can fund your account by sending any of the above payments to our head office. Funds will not be made available until they have cleared in our account. Please write your name, username and email address clearly on the back of the cheque. Please note that these payment types may take up to three weeks to clear.

All cheques should be made payable to - Stan James (Gibraltar) Ltd.

The address to send payments is:
Stan James
Suite 6
Portland House
Gibraltar

Withdrawal

We can send you a personal cheque upon request. Please note that cheques will only be written and sent to the same name and address as that on the account.

4. Bank Transfers

Deposit
Please send bank transfers to the following address.
Bank Nat West Bank
Swift Code NWBK GB2L

Address: Nat West
Bishops gate
PO Box 34
15 Bishopsgate
London
EC2P 2AP

Account Name Stan James (Gibraltar) Ltd
Sort Code 50-50-50

Sterling GB22 NWBK 5000 0020 5262 53
Euro GB58 NWBK 6072 1423 5051 33
US Dollars GB62 NWBK 6073 0123 5051 92
Canadian Dollars GB50 NWBK 6073 0123 5051 17
Hong Kong Dollars GB84 NWBK 6073 0123 5050 87
Singapore Dollars GB84 NWBK 6073 0123 5052 14
Japanese Yen GB81 NWBK 6073 0123 5051 41
Australian Dollars GB72 NWBK 6073 0123 5051 09
New Zealand Dollars GB31 NWBK 6073 0123 5051 68
Swedish Krona GB09 NWBK 6073 0123 5051 76
Danish Krone GB28 NWBK 6073 0123 5051 25
Norwegian Kroner GB62 NWBK 6073 0123 5050 95
Swiss Franc GB84 NWBK 6073 0123 5051 84
South African Rand GB72 NWBK 6073 0123 5052 06

Withdrawals

You can request us to send you a bank transfer at any time. Please note that bank transfers will only be sent to a bank account in the same name as that of the betting account.

It can take 7-10 days to receive your winnings. Winnings are paid out in the following ways:
- Transfer Back to Switch, Solo, Delta or Electron (takes 3-5 days)
- Transfer back into your credit card (Only to UK issued cards and takes up to 7 days).
- A cheque is sent to you. This will take longer (dependent on postage and bank clearing time).

Paying taxes on your winnings all depends upon the jurisdiction in which you reside. We do not provide details of individual's net proceeds or losses. This is up to the individual to declare to the proper authorities.

Once you have logged into your account you will notice “My Account” option at the top of the screen. A drop down menu will appear when you move the pointer to it and an option to withdraw funds will appear.

Contact our Customer Support via email or click on the live support facility in the top right hand corner of the site. Supply them with your full name, address, email address (log-in name) as well as the last eight digits of your payment card number, if you are using a payment card.

To decrease your bet, all you need to do is position your mouse over the bet, hold shift on your keyboard and left-click the mouse. This will remove your current bet and place it back into your balance.

One of the top priorities of our Casino is to make sure that our guests are well looked after. We offer unsurpassed technical support, 7 days a week. If after viewing our troubleshooting guide you are still having any technical problems please contact us via the following media:

Please e-mail our customer support or visit our live support chat.

All payout and odds for our Casino conform to the Nevada Gaming Rules. A Random Number Generator (RNG) module creates the odds for the games. For all card-based games, the deck or decks of cards are shuffled prior to each hand being dealt.

This is standard gambling terminology. 5 for 1 means for each successful bet of 1, you are given 5. 5 to 1 (or 5:1) means that when you place a bet of 1, you get five in addition to your bet of 1 returned to you. This means that 5 for 1 is the same as 4 to 1.

For security reasons, your account will only allow one player to play on one account at a time. Should you require a second account, you may open a second account for family and friends.

Our Casino is licensed through the government of Gibraltar and is permitted to operate a casino under such regulations.

Security is of our utmost concern. Our Casino utilizes Secure Server Protocol to provide privacy and reliability between the client and the server. Via encrypted algorithms and cryptographic keys, SSL uses dynamic encryptions to ensure server/client authentication for all data. This prohibits anyone from breaking the code and gaining any confidential information.

If you have any questions or concerns about how the casino is run please feel free to send your enquiries to customer support. We will gladly help out with any issues you may have. You can also visit our live support chat online.